How can we help you?
Ordering your favorite watch from Mercure Watches is simple:
- Browse our premium watch collection and select your preferred design.
- Click on "Add To Cart".
- Proceed to checkout and enter your delivery details.
- Select your preferred payment method or choose Cash On Delivery (available locations).
- Complete your order and receive confirmation via email/SMS.
Our team carefully verifies every order before dispatch to ensure a smooth shopping experience.
Once your order is successfully placed, you will receive an order confirmation message via email or SMS.
- Your order number will be provided.
- Order details will be shared.
- You can track your order once it is dispatched.
If you do not receive confirmation, please contact our support team for assistance.
You can request an order cancellation or modification before your order is dispatched.
Once the order has been shipped, changes may not be possible. Please contact our customer support team as soon as possible.
Mercure Watches provides secure and convenient payment options:
- Cash On Delivery (COD)
- UPI Payments
- Credit Cards
- Debit Cards
- Net Banking
- Wallet Payments
All online payments are processed through secure payment gateways.
Yes. Your payment security is our priority.
All transactions are processed through secure and encrypted payment gateways to keep your personal and payment information protected.
Yes, Mercure Watches offers Cash On Delivery service on eligible locations across India.
You can check COD availability by entering your delivery details during checkout.
We aim to deliver your order as quickly as possible.
- Metro Cities: 3-5 business days
- Other locations: 5-8 business days
Delivery time may vary depending on location and courier availability.
Yes, Mercure Watches provides free shipping on eligible orders across India.
Enjoy a premium shopping experience without worrying about additional shipping charges.
After your order is shipped, you will receive tracking details through email or SMS.
You can use the tracking information to monitor your package delivery status.
Customer satisfaction is our priority.
Eligible products can be returned according to our Return Policy. Products must be unused and returned with original packaging.
Please check our Return Policy page for complete details.
We always ensure quality checks before dispatch.
If you receive a damaged, defective, or incorrect product, please contact our support team within 24 hours with product images.
Our team will assist you with the replacement process.
Warranty availability depends on the specific watch model.
Please check the product description page for warranty details before placing your order.
Yes. Our watches are designed for everyday style, comfort, and premium appearance.
Each model is selected keeping modern fashion trends and customer preferences in mind.
To maintain your watch quality:
- Avoid direct contact with chemicals and perfumes.
- Keep the watch away from extreme moisture.
- Clean with a soft cloth regularly.
- Store safely when not in use.
Our customer support team is always available to help you.
Phone: +91 91016 76255
Email: mercurewatches@gmail.com
Contact us for order support, product queries, delivery assistance, or any other questions.
