Our Return Policy — Please Read Carefully Before Ordering
At Mercure Watches, we take exceptional care to ensure every order is accurately packed and quality-checked before dispatch. We urge all customers to carefully review product photos, descriptions, and specifications before placing an order.
STRICT NO-RETURN POLICY STATEMENT
▸ IMPORTANT NOTICE
ALL SALES ARE FINAL.
We do not accept returns, exchanges, or refund requests for:
• Change of mind or buyer's remorse
• Incorrect size, colour, or style selection by the customer
• Personal preference or dissatisfaction with the design after delivery
• Delays caused by the courier or circumstances beyond our control
• Minor cosmetic variations from product images due to screen calibration differences
Please choose your product carefully. If you have any questions before purchasing, contact us at mercurewatches@gmail.com or WhatsApp +91 91061 76255 — we're happy to help.
WHEN RETURNS ARE ACCEPTED
▸ Eligible Situations (ONLY)
We will accept a return request ONLY in the following two situations:
1. WRONG PRODUCT RECEIVED — You received a product that is different from what you ordered (different model, colour, or item).
2. DAMAGED OR DEFECTIVE PRODUCT RECEIVED — Your product arrived physically damaged, broken, or with a manufacturing defect that was not disclosed in the product listing.
HOW TO RAISE A RETURN (Eligible Cases Only)
If your order falls under the eligible situations above, follow these steps:
• Contact us within 48 hours of delivery — no exceptions
• Provide your Order ID and a clear unboxing video / photos showing the issue
• Email: mercurewatches@gmail.com or WhatsApp: +91 91061 76255
• Our team will review within 48 hours and confirm if the return is approved
• If approved, we will arrange reverse pickup at no cost to you
• Refund or replacement will be processed within 5–7 business days of receiving the returned item
NON-RETURNABLE REMINDER
⚠️ IMPORTANT: Returns raised without unboxing proof, after 48 hours of delivery, or for reasons not listed above will not be accepted. We strongly recommend filming your unboxing for your own protection.
REFUND METHOD
Approved refunds will be processed to:
• Original payment method (UPI, card, net banking) — within 5–7 business days
• COD orders — via bank transfer / UPI (you will need to provide your bank details)
CONTACT FOR RETURN QUERIES
📧 mercurewatches@gmail.com
💬 WhatsApp: +91 91061 76255
Our team is available Monday–Saturday, 10:00 AM – 7:00 PM IST.
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